{"id":15532,"date":"2019-02-05T03:08:34","date_gmt":"2019-02-05T03:08:34","guid":{"rendered":"https:\/\/mfgtechupdate.com\/?p=15532"},"modified":"2019-02-05T03:08:34","modified_gmt":"2019-02-05T03:08:34","slug":"gf-machining-solutions-marks-1000th-connection-rconnect-digital-services-platform","status":"publish","type":"post","link":"https:\/\/mtuupdate.in\/mtu\/2019\/02\/05\/gf-machining-solutions-marks-1000th-connection-rconnect-digital-services-platform\/","title":{"rendered":"GF Machining Solutions marks 1,000th connection of its rConnect digital services platform"},"content":{"rendered":"

GF Machining Solutions Customer Services recently activated the 1,000th connection of its rConnect digital services platform. The 1,000th connection was established in November on an rConnect-ready Mikron MILL P 800 U high-performance Milling solution in the FRAISA ToolSchool in Bellach, Switzerland, demonstrating the value the platform brings to manufacturers.<\/p>\n

The installation at FRAISA demonstrates the value of rConnect\u2019s Live Remote Assistance (LRA) module, which links users\u2019 machines to GF Machining Solutions\u2019 diagnostic centers in real time. rConnect debuted in 2017 and continues to evolve with the addition of success-triggering modules. It represents the machine tool industry\u2019s most in-depth remote machine tool analysis and GF Machining Solutions\u2019 Service 4.0\u2019s vision of intelligent and high-performing services.<\/p>\n

\u201cFast reaction and recovery are required when machines are down. Delay in production and production downtime are very costly so manufacturers need fast reaction times and reliable, fast, communication processes,\u201d said St\u00e9phane Cru, Head of GF Machining Solutions\u2019 Customer Services Center in Geneva. \u201cEspecially with time-critical incidents, long journeys to the customer\u2019s site and the challenge of preparing service interventions with insufficient information can delay the recovery process.\u201d<\/p>\n

Volker Reichmann, Customer Services\u2019 Head of Marketing and Sales Support, said the 1000th rConnect connection demonstrates the value the platform delivers to customers. \u201cEvery new connection proves the value of rConnect,\u201d he said. \u201cWe are continuously expanding rConnect with new modules and apps\u2014all with clear customer benefits.\u201d<\/p>\n

Because rConnect is a cross-technology platform supporting GF Machining Solutions\u2019 Electrical Discharge Machining (EDM), Milling and Laser solutions, users of the platform reap benefits across all of these technologies.<\/p>\n

\"\"<\/a>

With rConnect, GF Machining Solutions Customer Services continues to push technological boundaries to deliver the future of services to customers.<\/p><\/div>\n

From rConnect\u2019s cockpit, daily information related to all machine activities\u2014including direct access to the human-machine interface and file transfers\u2014is easily accessed by desktop or tablet. From the cockpit and with the LRA module, customers get fast, expert support on a secure channel and that means improved diagnostics, process and follow-up.<\/p>\n

Obvious rConnect LRA benefits include increased machine uptime and efficiency, users\u2019 ability to remotely access their machine parks\u2014including their machines\u2019 human-machine interface (HMIs) and computer numerical control (CNC). At the same time, LRA enables fast face-to-face assistance directly on a personal computer or tablet, ready-to-use features ranging from audio, video, chat and white board to file transfer and screen sharing, and full traceability due to tracking recorder log files.<\/p>\n

Always connected with rConnect MessengerThe rConnect Messenger module allows users to access machine data from a mobile device, so they\u2019re always connected to their machine parks. That means they see\u2014in real time\u2014the status of every connected machine and can supervise their workshops and monitor machine progress from everywhere. When an incident occurs, the user can easily send a service request to get a fast, effective diagnosis.
\nWith one app for all GF Machining Solutions technologies, Customer Services\u2019 rConnect is driving the future of services today, putting workshop management in the palms of customers\u2019 hands.<\/p>\n","protected":false},"excerpt":{"rendered":"

GF Machining Solutions Customer Services recently activated the 1,000th connection of its rConnect digital services platform. The 1,000th connection was established in November on an rConnect-ready Mikron MILL P 800 U high-performance Milling solution in the FRAISA ToolSchool in Bellach, Switzerland, demonstrating the value the platform brings to manufacturers. The installation at FRAISA demonstrates the<\/p>\n

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